Returns / Exchanges
We would like to think that you will be thrilled with your purchase from Baby Abode; however if you are not happy then we do offer refunds and exchanges within 30 calendar days of purchase on all items. Please get in touch with us here, so that we can advise.
To be eligible for an exchange/refund, your item must be returned to us unused and unopened, in the same condition that you received it within 30 calendar days of the date of your order. You will be responsible for the costs incurred in returning your item and all shipping costs are non-refundable…..unless of course the item was faulty or incorrect when dispatched by us, in which case we sincerely apologise and we will cover any shipping costs in connection with your return. Timescales for the returns of faulty, damaged or incorrect items to differ therefore please find further information below for returning these items.
If you are posting an item with a value over £20, you should consider using a trackable shipping service. Sadly, we can’t guarantee that we will receive your returned item.
We aim refund you via the same method of payment within 14 days of receiving your return.
If you have requested an exchange – we will dispatch your exchanged item to you once we have received your return. Depending on where you live, the time it may take for your exchanged product to reach you may vary; but rest assured that we will be in touch and let you know estimated dispatch and delivery times.
We would love for you to reuse our packaging for your returns and we may in turn reuse the packaging for your exchange – rest assured your item will arrive in perfect condition and will be shiny new inside! Let’s look after this world, we only get one!!
Wrong Item Received
We are proud of our shipping process and are 100% focused on sending the correct item to you in perfect condition. However as any tired mama would know, we can make mistakes (hopefully not too often!). If you have received the wrong item, please contact us here within 72 hours of receiving your item so that we can help. We will endeavour to send the correct item to you as quickly as possible once we have received your return and we will keep you updated on progress.
We are perfectionists and we make sure to check all items before dispatch, however if your item has slipped through the cracks and has arrived faulty, please contact us here within 72 hours of receiving your item so that we can help. We will endeavour to send a replacement to you as quickly as possible once we have received your return and we will keep you updated on progress. Unfortunately we cannot accept returns for faulty items which are not reported to us within the 72 hour timeframe.
We diligently package our items and take our packaging very seriously; we want our products to arrive in perfect condition. Occasionally, accidents do happen and if your item has been damaged in transit, please contact us here within 72 hours of receiving your item so that we can help. Unfortunately we cannot accept returns for damaged items which are not reported to us within the 72 hour timeframe.